Hear from True Blue Pools Customers
Submit your review
Family owned and operated and it shows. They built us a beautiful, state of the art pool, and have always been available to help us with any questions. Highly recommend. Doug, Debi and Donna -- you guys are the best!!!!
If you are thinking of building a pool, your first call should be True Blue Pools. I could not have asked for a better, more professional experience. Everyone we worked with was courteous & more than willing to answer any questions. The equipment and pool are in fantastic shape.
First off I would like to say that the back yard retreat is outstanding and I appreciate you and your team's efforts. We had several compliments about workmanship over the weekend. I hope my neighbor contacts you for her project! I will always recommend your team based on my experience working with you. One thing I hoped for at the beginning of our project was having grand kids come to visit and enjoy the environment. Well, you know the saying, build it and they will come... they did and enjoyed the heck out of the pool!
Hi Doug, I wanted to thank you for recommending that we install a variable speed pool pump back in November of 2014.The cost savings alone have already paid for this pump in less than 1-1/2 years.As you may recall, I have a lot of trees overhanging our pool and spent years battling algae and poor water quality.I would drain my pool on an annual basis just to improve the water quality in order to save $$ on pool chemicals. After 17 years of fighting algae and having my pool water tested on a weekly basis, my problems are over. I last drained our pool in March of 2015 and haven't had a spot of algae since. We run our pool pump on high for 4 hours a day and then on low for another 19 hours a day. The new pump runs 23 hours a day, 365 days a year and we saved over $900 in electricity and pool chemicals in one year alone, which does not include the $100 SRP rebate. As you're aware,the key to this new technology is to allow the pool filter the opportunity to actually filter the pool water. If you only run your pool pump 1/3 of the day, you will end up relying on pool chemicals to complete the job.The new variable speed pumps make it economical to run the pump on a low speed for almost the entire day allowing the pool filter to do its job keeping the water supply fresh and clear. We appreciate the recommendation and once again, thank you Doug!
True Blue Pools were extremely professional from start to finish of our extensive pool remodel. They were honest, worked with us to keep costs affordable, did an excellent job of executing on what we wanted, were patient with us when we decided to make last minute changes, showed up when they said they would each and every time, all the office staff, workers and subcontractors were so pleasant and professional to work with. We could not be happier with the service we received or the finished product and would highly recommend True Blue Pools to anyone.
I am very happy with my new pool that True Blue Pools built for me! It is absolutely beautiful! The customer service has been professional and prompt on any issues that have arisen. I would recommend them to anyone!
True Blue Pools just completed remodeling our pool. We were nervous about True Blue Pools coordinating with our outside landscaper in regards to the fountain installations, travertine tile, and overall timing coordination as well as the removal of our plaster and refinishing with mini-pebble tech.
I could not have been happier with their services. The price was good, and the owner was always available for questions
and made sure everything coordinated with our landscaper. I would highly recommend True Blue Blues to anyone considering a new pool or remodeling their existing pool. The staff was very supportive and the craftsmanship and work was excellent.
We were very pleased with the service we received from True Blue Pools. They resurfaced our diving pool with mini pebble. They also replaced the hardscaping around our pool and entire yard with travertine stone. The job was very challenging due to the large area, and the odd shape of our pool which required many unique coping cuts. We used to have a drainage problem, but they solved that with precision grading and a clever underground french drain solution that makes rain water essentially disappear through the travertine and travel away to naturally dissipate. The project management by Doug was superb, and the talented crews followed one another in lock step. This allowed for a smooth transformation from an old and tired yard to a beautiful living space. We would definitely call on True Blue Pools again should a need arise.
If you’re looking for a pool company that you can trust to build you a long lasting, quality pool look no further. As a retired school teacher who is very detail oriented and on a budget, you can be sure I did my homework when looking for a pool company to build my pool.
I had saved for several years to make my pool a reality. When I started the process I took my time, did a great deal of research and spoke to several different companies. From there, I met with 4 of the companies at my home, explained what my vision was for my pool and asked them to send me their bids.
I narrowed my choice down to 3 companies. True Blue came in #1 for several reasons. First of all their bid and proposal were presented very professionally. It was detailed and concise. Their bid was close to or lower than the others, and in many areas they were using higher quality materials and equipment.
I had the pleasure of meeting with Terry Lalonde, one of the owners of the company. When Terry came out to look at my property, he was very polite and answered all my questions. He was very knowledgeable and explained the process in great detail. I could tell he knew the pool business. I had a good feeling about him and the company right away. I liked the fact that it was a family owned and operated business and that they had been in business since 1987. They only work with licensed vendors and have established a great relationship with them over the years.
Throughout the entire pool build, Terry was at the site and kept me updated and informed. Part of the time I was not in town and he made sure to keep me up to date with emails and pictures. He was very patient, pleasant and always willing to answer my questions. I would say he went over and above my expectations.
A few words that come to mind to describe True Blue Pools and Terry Lalonde:
Professional, Dependable, Courteous and Trustworthy ….and most importantly they stand behind their work. Go with True Blue Pools, and you will be glad you did!
If 5 stars was the highest rating, I would give True Blue Pools 5+ stars!
The Garden Lakes Manor Homeowners Association (HOA) solicited bids to remodel our community pool and spa area. We met with each of the bidders on property to walk them through what we wanted and to get their opinion on what they would recommend. Once we were able to narrow the bids down to three companies, we reviewed their Arizona Register of Contractors license, the Better Business Bureau reports on them and on line reviews. The bid prices were all pretty close; however, during the walk thru, True Blue Pools made some suggestions that the other bidders did not talk about that we really liked.
True Blue Pools was awarded the contract and they took care of everything; from the permits, to the inspections, to the final walk thru. Owner; Terry Lalonde, was wonderful to work with and always kept us informed as to what was happening on site and what work was being scheduled next. We had a lot of work done and the employees at each stage of the job were very friendly, professional and always willing to answer questions. True Blue Pools was given complete access to our pool area and always left the job site clean and the area properly locked up and secured. At the time of signing contracts, we gave a six week timeline as we wanted to open the pool on Memorial Day weekend. We had new drains put in, new tiling, new cool decking, new pool hand rails and ladders, basically new everything. True Blue Pools accepted the six week timeline and completed the job two days early, even after discovering we had a gas line leak that we had to bring another contractor in to repair. They worked well with our fencing contractors, landscapers, and painters that were also on site during the construction period.
On our re-opening of the pool, our resident comments were extremely positive, saying that the changes make the whole area look resort-like. The highest compliment probably came from our Pool Service contractor who asked if I could get some of True Blue Pool’s business cards as he is always asked who he would recommend and he stated he now has a company to put on his list. Even our painters asked for True Blue Pool business cards as they stated that they do a lot of resident work and are always being asked to recommend a pool company. What higher compliment can you receive then from other contractors willing to recommend your business? Add the Garden Lakes Manor’s HOA to that list.
Garden Lakes Manor HOA
I'm extremely happy with my pool. Everyone from Terry to the people in the office are terrific. They answered all of my questions every time.
We were totally satisfied with the entire process from beginning to end. True Blue Pools managed our project with exceptional expertise. All individuals working on any aspect of our pool and patio installation were pleasant and considerate. True Blue Pools and it's representatives made our project a pleasurable experience.
We recommend without any hesitation True Blue Pools and their services.
True Blue Pool met and exceeded my expectations for my new pool build. I did my homework and carefully performed an extensive amount of research into a number of pool building companies in the greater Phoenix area. I was first taken by True Blue Pool's stellar reviews on the better business bureau and was equally impressed by the very strong client feedback on the company's website and the various forums I came across in my research. The project ran smoothly as I watched my new pool become a reality. Today the pool was filled with water and started up for the first time. It was an extremely exciting day for me and I can't stress how appreciative I am for the quality, care and helpfulness that Doug and the entire team offered me. What could have been a stressful experience was made to be anything other. Last but not least, I certainly consider price to be an important consideration. Once again,True Blue beat the competition and made my decision an easy one.
If you are looking for a truly high quality product, excellent service, and a creative and stunning pool design at a great price, then look no further.
Thank you True Blue Pools!
Doug was amazing to work with....accomodating my schedule for planning as well as the renovation of the pool. The renovation went off as planned...no surprise, on schedule. I am a fan of True Blue pools.
Having used True Blue Pools for over 15 years I am confident in recommending them to all. Doug and Terry are hands on owners who treat us like family. Regular pool service, rebuilt pumps and pool reconstruction… We have been elated with all aspects of their service.
Geoff & Danielle Tempe AZ
We had such a great experience building a pool in 2004 at our previous home that we didn't even think twice about who would build our pool at our new house; True Blue of course! Doug and his family are so professional and meticulous about the quality of their pools we felt as if they were building the pools for themselves. They have helped us create two beautiful, unique custom pools specific to our vision of the perfect backyard oasis! .
What a terrific pool builder! They really went the extra mile to make sure I understood all my options and helped me select a pool that was perfect for my Arizona home, thanks guys!
I had my pool completely redone by True Blue Pools in 2013.
From the renovation planning stage to the completion of the project, Doug LaLonde and his staff were very professional and courteous.
All questions and concerns during and after the process were resolved with mutual understanding and cooperation.
Even after more than a year, when I called about some operation questions, Doug stopped by to address my concerns.
People at True Blue Pools stand behind their products and customers to create a long term working relationship.
I recommend True Blue Pools to anyone in need of rebuilding their pool.
I would highly recommend True Blue Pools to anyone in the market for a new pool. Every aspect of our pool construction project from start to finish was handled with the highest level of professionalism and quality. You can trust Terry LaLonde and True Blue Pools to build you a great pool at a competitive price.
We would like to say thank you very much for the incredible job you did on our pool. It is absolutely beautiful and we are extremely happy! We just cannot say enough great things about your company. I've spread the word to my family and friends!!
Chris and Michelle S. Phoenix, AZ
True Blue built our pool in 1998. Doug was hands on though out the construction. He recommended the best equipment. We had a Sta- Rite Modular 3 Media Filter installed during construction. We have not replaced this filter in all these years and this continues do the job. The pump runs for about 2 hours per day. We also had 2 Chinese Elm trees for a number of years over the pool. These trees are messy. We strongly recommend Doug and Terry to handle your pool needs.
Thank you Doug for recommending we go with the Reflecto base for our pool deck surface. It is much cooler than our original cool deck and looks great! It was 111 degrees yesterday with the sun blazing down on the deck and it was still comfortable to walk on barefooted. Well worth the money!! Please feel free to use us as a reference for anyone who may be undecided when choosing this cool deck option.
We are grateful that we selected True Blue Pools. They worked closely with us during the design faze, answered all of our questions, and assisted us when selecting our pool tile and pool finish. They were extremely organized, timely,through, and produced a beautiful pool for our backyard. We are very happy and will recommend them to our friends.
Margo, Phoenix, AZ
We used True Blue Pools to build a new pool and from the outset Terry helped guide us with our decision making and choices. He was extremely helpful throughout the whole process. The construction took place while we were at home in Canada and we were kept up to date with pictures and emails during the entire process. We made some changes to the shape and size of the pool during the construction and Terry was very accommodating with the changes we made. When we arrived from Canada and the pool was completed, Terry made a trip to our house to do an orientation of the pool and equipment. We are extremely happy with the end product and the pool has been running perfectly since completion. It was a pleasure doing business with Terry and his crew and they exceeded our expectations. We would highly recommend True Blue Pools for all pool building or repair maintenance.
I just wanted to send you an email to say a huge thank you to you and your team for the fantastic work you did on our pool.
We'd needed to have it resurfaced for years, but no one could recommend a pool company to us because none of our friends had had good experiences with pool companies.
After several quotes from other pool companies, we decided to go with True Blue Pools and what a good decision that turned out to be - your guys showed up on time, worked hard, were always very professional and their work is second-to-none.
We would recommend your company in a heart beat to anyone needing work done on their pool (we have already given your number to several friends by the way).
Thank you True Blue Pools for making our pool look like new!
We had a fantastic experience with True Blue Pools. Everyone was very knowledgeable, helpful and friendly. The process was so easy and the choices they have are unlimited. We love our pool, it turned out perfectly!! Thank you Terry and everyone else at True Blue Pools!
We love our pool and were so appreciative of the professionalism and integrity of everyone at True Blue Pools. We have already recommended them to our friends! -- Laurie and Daniel S.
When I bought my house, it came with a beautiful in ground pool and waterfall that True Blue Pools had built. I needed some maintenance work done and they did an excellent job of thoroughly cleaning up my algae problem and fixing my trim tiles. Their workmanship was excellent and I am very satisfied with their prices and integrity.
Terry and his guys came out and made my old beaten down plaster pool into a great place to swim and play. They were efficient and always very nice to the whole family. No issues with pricing even when I added things on in the middle of the job. They showed up when they said they would and were there when promised. I had an issue with one section of the cool deck and Terry had it fixed within two days.
True Blue Pools remodeled our 20 year old pool, spa and deck. This family owned business really impressed us. Everybody was very friendly and professional. We had three estimates, all three companies had good reviews and good records. We had a good feeling about Terry and felt he was a straight shooter. Terry and the folks at his office kept us informed every step of the way during the three week process. We feel that we not only have a new pool but a new backyard as well. We really love it and wish we would have done it a couple of years earlier. In the end we felt we got a very good deal.
They came out and did a fantastic job.They were professional, on time and a pleasure to work with. They were easy to talk to and explained things well so we could understand. Also they listened and understood what we wanted. Thank you True Blue Pools!
Jeff and I are so pleased with how our backyard has been converted into a place we enjoy spending time. We have received so many compliments on our remodel and it's nice to know the process was relatively painless. We really appreciated the daily updates and what we could expect. The True Blue team was a pleasure to work with and we have already recommended your company to friends and family thinking about their own remodel. Thanks again!
From beginning to end, my experience with True Blue Pools was exceptional. During the quoting stages, Doug was very honest and upfront about what was all required to install a pool at my residence. Doug saw my vision for the design of the pool, and it stayed consistent to the design of my house. During construction, the job site was clean and the timeline was adhered to. I would definitely recommend True Blue Pools to anyone who wants to add a pool to their property.
We were very satisfied with True Blue Pools. It is a family owned and operated business with excellent customer service.
True Blue Pools was incredible to work with. Their design ideas surpassed anything we could have ever imagined. The entire team was friendly and very professional. They had great lines of communication and always made it a point to keep us in the loop. We were always aware of where we were within the process, what to expect next and they kept to their original time line. If I ever have to build another pool, I will without any doubt have the True Blue Pools family build it. We get so many compliments on our pool and it's all thanks to the great work of True Blue Pools.
I have had nothing but compliments from friends, family and neighbors who have seen my pool since it was completed. The pool and water feature look great and I wanted to let you know how pleased I am with the outcome. I want to thank you for your time and help during the entire process. You took the time to help me understand the sequence and nature of the work and the costs associated with each step.I appreciated you being very responsive to my questions prior and during the work.You kept me informed as the work progressed so I knew on any given day who would be here and what they would be doing. All of the workers were courteous and were willing to answer my questions. I am most appreciative that after the work was done and you received final payment you still came back to help install the pool cleaner. Thank you for great customer service and making the pool remodel project a pleasant experience for me.
True Blue Pools is an outstanding company with professional and knowledgeable employees. We built our pool with ease with the help of Doug and his staff. From the first meeting to the walk thru Doug was there to answer all our questions and offer options that were in our budget. Our pool exceeded our expectations and we look forward to enjoying it for many years to come. Their follow up maintenance excels as well. When considering a pool, make the right choice, use someone with experience and knowledge, use True Blue Pools.